Frequently Asked Questions

  1. When will I receive my order?
    Don't worry. It won't be too long. Order processing takes 1-2 business days and shipping will take 1-4 business days in the U.S.  We will provide tracking information via email once your order ships!
  2. How do I track my order?
    Order tracking will be available once the order ships and will be sent to you via email.
  3. How many cups of tea does a 2oz and 4oz portion make?
    Right now we are offering most of our flavors in 2oz or 4oz portions. The 2oz bags will typically make up to 20 servings, while the 4oz tins will typically make up to 40 servings. The tea is designed to use 1 tsp/8oz cup of water.  If you prefer a stronger cup of tea go ahead and add more!
  4. What is Matcha?
    Matcha is finely ground powder of specially grown and processed green tea leaves. It is special in two aspects of farming and processing: the green tea plants for Matcha are shade-grown for about three weeks before harvest and the stems and veins are removed in processing. During shaded growth, the plant camellia sinensis produces more theanine and caffeine. The powdered form of Matcha is consumed differently from tea leaves or tea bags, and is dissolved in a liquid, typically water or milk.
  5. How do I make Matcha?
    Check out our blog post about how to make the perfect Matcha latte! Add 1/2-1tsp of Matcha powder to 3 oz of water. Whisk, froth or blend until matcha is dissolved. Add more water or milk to taste. Sip and enjoy!
  6. Are your teas organic?
    Some of our teas are organic and all of the ingredients in them are organic as well. The ones that are organic are labeled as such. We are trying to add more organic teas in the near future as well.
  7. How do you make the perfect cup of tea?
    Each of our packages has instructions on how long and at what temperature to steep your tea. 
  8. Email us at info@soireetea.com if any of your questions are not on this list!